Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).
On the rare occasion, some refunds may take longer than expected to process, however all refunds will be processed within 10 working days from the time of receiving your item(s).
This returns policy applies to all our customers worldwide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
You must comply with the following check points to enable receiving a refund or exchange:
- We receive the returned product(s) within 30 days from the original date of delivery.
- The returned product is unused and within its original packaging. All original labels intact and in a condition to resell the product.
- You comply with the returns procedure set out below; and
- None of the exclusions set out below apply.
A refund will be issued for the full price of any product that is returned to us in accordance with the terms of this returns policy (excluding the original postage charge and excluding the costs of returning a product to us).
All requested refunds are issued back to the original payment method within 10 working days of receiving the parcel. If you feel we have not acted within the stated timescale in issuing your refund, please email our customer service team through are Contact Us page who will assist you further.
Unless the item is deemed faulty and a fault of Mpire London, the cost of postage will be deducted from any refund, even during postage offers.
Please note any items purchased within our sale may only be exchanged for another size or product of the same value. Refunds will not be issued for the return of any sale items.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
If you have any questions regarding our Refund & Returns policy please contact us through are Contact Us page who will assist you further.
Please note that we CANNOT accept returns or exchanges on underwear or swimwear due to hygiene reasons.
Please note ANY items returned covered in animal or human hair may NOT be exchanged or refunded.
Please note, ANY items returned that contain make-up transfer, marks and/or stains may NOT be exchanged or refunded.
Please note that we cannot accept any returned items that have been washed. All returned items must be in a re-sellable condition, and of the same condition that you received the item in.
Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for an alternative item by filling out the exchange section of our returns form and return any item to us by post.
If under the unfortunate circumstance, you receive an item that is faulty, please contact us through are Contact Us page who will be able to assist you further. We will then advise on how to proceed with the return.
You have 30 days from receipt of the faulty item to return it to us for a refund or exchange. Upon Mpire London receiving your faulty product, we will happily reimburse the returned postage cost.